Terms and conditions

1. General
The following terms and conditions refer to all transactions on StageSuperstore.co.uk. Stage Superstore reserve the right to change these terms and conditions at any time.

These terms and conditions do not affect your statutory rights.

Purchasing an item from us indicates your acceptance of these terms and conditions.

2. Prices
Prices and promotions will sometimes be specific to our website and will not be available in our store. We are under no obligation to honour any website price in our store.

We work hard to ensure our website is up-to-date and accurate, however, a price error may occur. If this is the case we will either contact you to ask if you wish to cancel your order, or ask if you wish to proceed with it at the correct price, or we will cancel your order and refund your money. Stage Superstore are under no obligation to sell goods at the incorrect price.

We accept the following methods of payment: Switch, Solo, Mastercard, Visa, Delta.

3. Delivery
Items are delivered Monday to Friday, except on Bank Holidays.

Insurance is included free as part of our ongoing commitment to customer service.

Staging, Flat Kits, Truss & IWB products may be charged as freight and additional carriage charges may apply. If this is the case we will either contact you to ask if you wish to cancel your order, or ask if you wish to proceed with the required carriage cost.

You should inspect all purchased products upon receipt and check that everything specified on the delivery note is included.  You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem immediately (within 2 days of receipt).

4. Charges
All purchases will be subject to delivery charges, except where we are running a free delivery promotion. We endeavour to keep delivery costs as low as possible. The cost is dependent on the size and weight of the product, and whether or not the address is to a remote area.

5. Remote Areas
Unfortunately our carrier charges us more for delivery to the Scottish Islands, Northern Ireland and Ireland. The costs for delivery will be made clear before a sale is finalised.

6. Ordering
All orders made by you through the Website are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.

For certain goods, information concerning stock availability is not available on the Website. If you order goods which are not available from stock, we will contact you by e-mail and you will have the option to wait until the goods are available from stock, or cancel your order in accordance with our cancellation and returns policy. In the event your order is cancelled, we will refund any payment already collected from you in respect of that order, in accordance with our cancellation and returns policy.

7. Custom Orders
Some of our products can be custom made to your own specifications. Delivery times will vary on these items, but this will be discussed with you when you place your order.

8. Returns
We hope you will be happy with your purchase, but if you are not, you have the right to cancel your purchase within 14 days from the day of delivery. The following conditions must be met:
  • You must write or email us with your intention
  • Goods must not have been used
  • Any additional products that were included in the box, must also be returned, eg batteries, Remote Controls, Instructions etc.
  • Packaging must be undamaged and complete.
  • The goods must arrive back to us in the same condition they left us. You may wish to consider insuring the goods.
  • The cost of sending the goods back to us will be at your own expense
  • If these conditions are not met, we reserve the right to refuse a refund.
We are unable to offer a refund on custom made products, made to order products (gobos, flat kits, curtains & slash/shimmer products) & cut materials unless they are faulty.

9.Faulty Goods
Occasionally there is a manufacturing fault with a product. Please make sure you keep all your packaging until you have checked the product works properly. If there is a fault, please inform us and we will arrange for the item to be collected at our expense. We will then either send you a replacement or offer you a refund.

10. Complaints
If for any reason you are dissatisfied with your experience using Stage Superstore.co.uk, please write to us at Stage Superstore, Trent Industrial Estate, Duchess Street, OL2 7UT or email us at  Sales@StageSuperstore.co.uk  

11. Data Protection
Because we are committed to protecting your privacy, Stage Superstore does not engage in the practice of selling or trading personal data to other companies for any purposes.

You expressly accept and give your consent that your personal data obtained in connection with your use of this site may be transferred, if permitted by applicable legislation, across international borders to server locations supporting this site (including but not limited to transfers from those locations back to the country of your location) for operating and developing this site and services, including transfers to Stage Superstore’s subcontractors or agents, as mentioned below, who perform tasks related to this site, or for the purposes of storing the data in relevant databases, which may be located in any other country.

If you place an order for a product, request a service or submit content to this site, we may need to contact you for additional information required to process or fulfil your order and/or request. Unless compelled by applicable law or administrative or judicial order, we will not provide this information to a third party without your permission, except as necessary to process your order, fulfil your requests, manage interactive customer programmes or, if you are a corporate user, enable administration of access and usage of this site by authorised personnel in your organisation.

12. Security
Stage Superstore has endeavoured to take commercially reasonable measures to prevent unauthorised access to and improper use of your personal data submitted to Stage Superstore via your use of this site. While there are always risks associated with providing personal data, whether in person, by phone or via the internet or other technologies, and no system of technology is completely safe or "tamper"/"hacker" proof, Stage Superstore has endeavoured to take reasonable precautions which are appropriate to the nature of the information to prevent and minimise such risks in connection with your use of this site.

13. Usage of Subcontractors
We may use subcontractors to provide some products or services to you. We also may need to share your personal data with these subcontractors so that they can provide services to us. Our subcontractors are not permitted to use such personal data for any other purposes and, for your protection, we impose confidentiality requirements on their services.

14. Visitor Identification - Usage of "Cookies"
From time to time, information may be placed on your computer to improve this site and Stage Superstore’s services to you. This information is commonly referred to as a "cookie", which many web sites use. Cookies are pieces of data stored on your computer's hard drive or browser, and not on this site. They typically enable collection of certain information about your computer, including your internet protocol address, your computer's operating system, your browser type and the address of any referring sites.

The use of cookies provides benefits to you, such as eliminating the need for you to enter your password frequently during a session, or, where applicable, re-enter items you place in a shopping cart from visit to visit if you do not finish a transaction on an earlier visit. By showing how and when our visitors use this site, the use of cookies allow Stage Superstore to continue to improve the site. If you do not wish to receive cookies, or want to be notified of when they are placed, you may set your web browser to do so, if your browser so permits. Please understand that if cookies are turned off, you may not be able to view certain parts of this site that may enhance your visit. Some of our business partners whose content is linked to or from this site may also use cookies. However, we have no access to, or control over these cookies. This site also makes use of cookies for website traffic analysis and anonymous demographic profiling.

15. Minors
Stage Superstore’s policy is to request that "minors" (the age of minors is determined by local law where you reside) do not make purchases or engage in other legal acts on this site without the consent of a parent or legal guardian, unless permitted by applicable local law.

16. External Links
This site may contain links to other sites. Please note that Stage Superstore is not responsible for the privacy practices or contents of any other sites. We recommend that you read the privacy policies of such sites.

17. Changes to this Policy
Stage Superstore may from time to time change this policy or change, modify or withdraw access to this site at any time with or without notice. However, if this policy is changed in a material, adverse way, Stage Superstore will post a notice advising of such change at the beginning of this policy and on this site's home page for 30 days. We recommend that you re-visit this policy from time to time to learn of any such changes to this policy.

18. Other
Stage Superstore reserve the right to change any of our offers without giving notice.

Stage Superstore is an online retail division of Torpedo Factory Group, 'The Old Torpedo Factory, St Leonard's Road, London, NW10 6ST'